Expert’s cases:

1. Conducted exploratory analysis of clients’ incoming communications using NLP approaches:
   – Managed full cycle of tasks to achieve significant reductions in target business metrics
   
   Developed interactive analytical dashboards for stakeholders:
   – Created a dashboard for detecting API method crashes
   – Developed a notification map
   – Standardised a dashboard template for A/B testing, optimising the development time for the entire analytics team
   – Dissected the origination phase into product-based Customer Experience metrics which identified and addressed key customer complaints
   
   Designed and evaluated A/B tests, driving pioneering business decisions
   Implemented an innovative hierarchy of topics for communications

   
   

2. - Built models based on item characteristics to match product bundles across different marketplaces
   – Developed a data-driven marketing tool for analysing and managing advertising campaigns on marketplaces
   – Created analytical and operational alerts as part of the mobile app’s functionality
   – Conducted A/B tests to boost monetization, increasing the frequency of item card appearance in the top by 20%, expanding customer basket by 7% and boosting the average cheque by 15%